NORTHRIDGE MOVERS / BULL TAMERS
The Northridge Moving Company was founded to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow. We always look outside the moving industry to see what we can learn from other successful companies and we would like to acknowledge the CEO and founder of Zappos for inspiring us to further improve our customer service as well as to focus more on our core values. The following core values help guide our decisions and determine how we operate our company:
- The Northridge Moving Company Is A Team And A Family
- Deliver Unparalleled Customer Service
- Support The Communities In Which We Operate
- Have Fun – Carpe Diem
- Conduct Our Business With The Highest Moral And Ethical Standards
- Strive For Operational Excellence
- Be Transparent In Everything We Do
- Part Of Being In A Growing Company Is Knowing That Change Is Constant
THE NORTHRIDGE MOVING COMPANY IS A TEAM AND A FAMILY
Our company culture is what makes us successful. We want to create an environment that is friendly, warm, and exciting. We encourage diversity in ideas, opinions, points of view, and in each other.
The best leaders are those who lead by example and are both team followers as well as team leaders. We believe that, in general, the best ideas and decisions are made from the bottom up, meaning by those who are on the front lines and closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct reports to succeed. This means the best leaders are servant-leaders. They serve those they lead.
We are more than just a team though — we are a family. We watch out for each other, care for each other, and go above and beyond for each other and our customers.
DELIVER UNPARALLELED CUSTOMER SERVICE THROUGH CUSTOMER SERVICE
Unparalleled is such a short, simple word, but it really encompasses a lot of things. To have unparalleled service, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don’t want our people to be average. We expect every employee to deliver unparalleled service.
Our philosophy at The Northridge Moving Company is to provide unparalleled service, experience, and support. Whether internally with co-workers or externally with our customers and partners, delivering unparalleled results in word of mouth and in the growth of our referral business.